Southwest One is transforming public services in the South West

The Property Projects & Technical Resources team have contributed to a Report by the Westminster Sustainable Business Forum report "Leaner & Green II Putting Buildings to Work" - their specific contribution is on P38

This report shows that much of this can be achieved by rationalising public sector property portfolios, working in partnerships and improving workplace conditions.

Customer Contact Centre

Southwest One has transformed how customers access services for both Somerset County Council and Taunton Deane Borough Council by creating a shared Customer Contact Centre. We have a Case Study summarising how we have transformed the service.

Support Services for schools

Southwest One offers a comprehensive package of services to schools. We have the knowledge, expertise and experience developed over many years of working closely with Somerset County Council and local schools. We can deliver flexible, customer focused services to meet your schools' specific requirements.

Our latest Update for Schools and Academies

Revenues & Benefits team

Revenues & Benefits Service recognised as Excellent

Southwest One is delighted to announce that the Revenues & Benefits Service it runs on behalf of Taunton Deane Borough Council, has received a prestigious Customer Service Excellence award in recognition of its high standard of customer service and its commitment to continuous improvement.

The Customer Service Excellence Award recognises services that put customers at the heart of their services and that focus on delivery, timeliness, information, professionalism and staff attitude.

Southwest One is a unique joint-venture partnership formed in 2007 between:

Somerset County Council
Taunton Deane Borough Council
Avon and Somerset Police and
IBM

LATEST NEWS

SomerNet 21CN

Southwest One celebrates delivery of new award-winning high-speed broadband network for Somerset schools and academies

Southwest One, through its partnership arrangement with Somerset County Council, has brought a new high-speed broadband network to Somerset’s schools and academies.

The unique nature of this network was recognised internationally in July, leading to Southwest One, IBM and BT winning an iCMG Enterprise & IT Architecture Excellence award for Future IT.

"Southwest One is committed to improving local residents' access to services. We see the upgrade of this network as key for our schools and we are delighted to have been able to successfully deliver this new network at no additional cost for the people of Somerset." Fiona Capstick, Chief Executive, Southwest One.

Chief Procurement Officer

Delivering procurement savings

"One of the main drivers for creating Southwest One was formalised collaboration across the three organisations to radically transform the Procurement Service into a centre of excellence tasked with delivering savings of around £200M over 10 years on a combined annual spend of more than £500m." Ian Conner, Chief Procurement Officer

To find out more about how Southwest One is delivering procurement savings, please contact us.

We are the only partnership which includes local authorities and a police force so we are truly breaking new ground. If you are interested in finding out more, please contact us.