Southwest One is transforming public services in the South West

Young Explorer Unit for Wellsprings Primary School

Youngsters at Wellsprings Primary School, Taunton are able to use the latest early learning technology thanks to Southwest One.

Donated by IBM, the KidSmart early learning programme is for young children, their parents and teachers. It uses a colourful, childproof computer unit and aims to encourage youngsters to learn how to interact with everyday technology in a fun way.

In the photograph from left to right: Steve Jones, Director of Operations, Southwest One; Mark Lunn, Headteacher; Bruce Nottrodt, Governor of the school.

Property and Facilities Management

The Property Projects & Technical Resources team have contributed to a Report by the Westminster Sustainable Business Forum "Leaner & Green II Putting Buildings to Work" - their specific contribution is on P38

This report shows that much of this can be achieved by rationalising public sector property portfolios, working in partnerships and improving workplace conditions.

Customer Contact Centre

Southwest One has transformed how customers access services for both Somerset County Council and Taunton Deane Borough Council by creating a shared Customer Contact Centre. We have a Case Study summarising how we have transformed the service.

Support Services for schools

Southwest One offers a comprehensive package of services to schools. We have the knowledge, expertise and experience developed over many years of working closely with Somerset County Council and local schools. We can deliver flexible, customer focused services to meet your schools' specific requirements.

Our latest Update for Schools and Academies

Revenues & Benefits Service recognised as Excellent

Southwest One is delighted to announce that the Revenues & Benefits Service it runs on behalf of Taunton Deane Borough Council, has received a prestigious Customer Service Excellence award in recognition of its high standard of customer service and its commitment to continuous improvement.

The Customer Service Excellence Award recognises services that put customers at the heart of their services and that focus on delivery, timeliness, information, professionalism and staff attitude.

Southwest One is a unique joint-venture partnership formed in 2007 between:

Somerset County Council
Taunton Deane Borough Council
Avon and Somerset Police and
IBM

Technology Services for schools and academies

We provide a wide range of ICT products and services that deliver reliability, sustainability and good value for money. Our current range includes:

Design and consultancy for schools networks
Supply and installation of ICT equipment - hardware, software, network (wired and wireless)
Service Desk, remote advice and fixes
Hardware warranty and maintenance contracts
Scheduled on-site visits for preventative maintenance and school’s own tasks

Contact: 01823 355991 or e-mail on SwOneDCS@somerset.gov.uk

Chief Procurement Officer

Delivering procurement savings

"One of the main drivers for creating Southwest One was formalised collaboration across the three organisations to radically transform the Procurement Service into a centre of excellence tasked with delivering savings of around £200M over 10 years on a combined annual spend of more than £500m." Ian Conner, Chief Procurement Officer

To find out more about how Southwest One is delivering procurement savings, please contact us.

We are the only partnership which includes local authorities and a police force so we are truly breaking new ground. If you are interested in finding out more, please contact us.